05.07.09
The Little Laptop Shop is on my shit list
So I cracked my laptop screen last week – unfortunate incident involving forgetfulness and a pen on the keyboard – and the shop replaced it. Cost me nearly $300, but they did it in three days so I was pretty happy. But when I get it back and open the start menu, almost all my programs are gone. Somehow they are in Program Files and usable, but refuse to show up in the start menu. Plus, I have to click “show images” in every single gmail I get all over again. Weird and annoying.
I finally get around to hiking back over there (Clinton Street is far) so they can fix it, and the technician putters around halfheartedly. He doesn’t even try everything I already tried, and I’m hardly a tech. The manager now comes out to yell at me. He says that since all they did was replace the screen, there is no way they did anything to cause these problems. It must be me or someone at my house. I said it is just me at home, I couldn’t do anything with the screen cracked except press the sleep button. He basically told me I was stupid and didn’t “understand” when he insisted that they hadn’t done anything. What I understand is, it was fine operationally when I gave it to them and now it’s not. If you have any suggestions, please feel free. And don’t go to the Little Laptop Shop!
Update: Now Outlook won’t open and the gmail problem hasn’t gone away. I am seriously considering having Amex stop payment to them – this is ridiculous.
Response to TLLS comment: I never “admitted” anything they did, how on earth would I know how they fucked it up? I asked them to fix problems they caused. I had a perfectly fine OS with a cracked screen when I dropped it off. I had a new screen and messed-up OS when I got it back. As I said above, after I cracked the screen I could only press the sleep button, so I certainly didn’t screw up the programs or move the files and all of that. A technician tried half-heartedly to get things working for a few minutes and then said “I dunno, um…” He explained nothing. I got mad at that point because they didn’t fix it, the manager yelled at me, and I still have a messed-up computer that they insist had nothing to do with them, but can only logically be a result of their actions. It’s not the inconvenience of the laptop not working totally correctly that I mind. It’s the “Hey stupid bitch it’s your fault, fuck off” attitude. It of course makes no sense that they’d screw it up on purpose. I hope it was an accident. I know Windows has tons of glitches. But I expect for a business to at least be courteous and fix things when they realize a mistake has happened, entirely on their watch.
[And no, the start-up area does not allow me to add the programs back in. I've tried that several times.]
Joe M said,
June 5, 2009 at 06:22
While a very dramatic account of events, this lady is very wrong. She brought a laptop in with a broken screen. We, The Little Laptop Shop replaced the screen only and never went in to the operating system. She even admitted this. Her demand was that since she paid us money (to replace the hardware only) that we should fix problems in her operating system. A technician sat with her for 10 minutes and explained to her how to fix the files she moved but had to get back to other work. This is when she became irate.
April said,
June 5, 2009 at 12:25
Hello…
It’s very sad to hear about that… Maybe you got some viruses.. or windows messed up?! it happens a lot. Probably it’s not your fault, either their too. Cause, I’m just thinking.. what for they need to mess with your windows and returned it bad without fixing it… (it’s pretty easy to run windows repair and fix that problem. it will take 1-2 hours only, or just add that programs to start up menu again. also will take not much time.) and of course you will see that problem and will call/come back (as you did). No business need that kind of problems and unhappy customers.
Best wishes,
April
April said,
June 10, 2009 at 17:11
if you have Windows Xp then:
Click on Start->Run
type there c:\Documents and Settings
push “enter”
choose your Profile (it’s probably your start up windows profile name…)
go to Start Menu->Programs
Now you can create folders here.. for example Microsoft office.. after open that folder and with hold down on right mouse button drug from c:\program files\microsoft office\office12 (if you have office 2003) folder next files .. one by one..
excel.exe (when you will drug it into new folder under start menu.. after releazing the button it will pop up with small window of options .. copy.. move.. create shortcut ..
choose “Create shortcut” .. and that’s it..
That way you can fix it up..
April